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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aland Omar

January 30, 2026

5  out of  5
rating by Aland Omar
"This is one of the best Insurance Agencies I been to. Sima was very professional and helpful. She made sure all my quotes and policy paperwork info got to me asap!"
We responded:
"Thank you so much for the 5-star review! We are thrilled you had a great experience and hope to see you again soon."
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Ali Akram

January 28, 2026

5  out of  5
rating by Ali Akram
"Best state farm agency, Sima Omar was very professional and made the process very smooth and easy, best experience ive had with an insurance agency so far highly recommend!"
We responded:
"Thanks for the love! We will be sure to share your feedback with the whole team—it really makes our day"
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Myranda Clark

January 28, 2026

5  out of  5
rating by Myranda Clark
"Kandace Abbott provided excellent service while helping me purchase insurance. She took the time to walk me through every step of the process, answered all of my questions clearly, and made sure I understood my coverage options. Kandace is very warm, professional, friendly, and helpful. I truly appreciate her dedication and highly recommend her services. 10/10"
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One Way Painting & Remodeling

January 28, 2026

5  out of  5
rating by One Way Painting & Remodeling
"Kandace Abbott did a great job helping me with my insurance. She walked me through everything step by step and made the whole process easy to understand. She’s very knowledgeable, nice, friendly, and genuinely helpful. I really appreciated her taking the time to make sure I got what I needed. Highly recommend working with her!"
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kelly williams

January 27, 2026

5  out of  5
rating by kelly williams
"I had the pleasure of working with Kandace Abbott a very sweet lady she answered all my questions and gave a good quote for my auto."
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LeaAnn Baldon

January 27, 2026

5  out of  5
rating by LeaAnn Baldon
"Anytime I've ever called, Kandace is so helpful! You can tell she enjoys her job and is extremely knowledgeable"
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Kazhal Ghanei

December 21, 2025

5  out of  5
rating by Kazhal Ghanei
"I worked with Sima Omar and she helped a lot and was really nice and helpful and she helped change my insurance to State Farm make it a nice and easy time for me."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cee Jay

December 1, 2025

5  out of  5
rating by Cee Jay
"I really appreciate the assistance I received from Kandace with Terrance Bailey- State Farm. She worked diligently to get my son the best offer on his policy, was very accommodating and professional. I highly recommend this agency 😃"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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dlovan dlovan

September 5, 2025

5  out of  5
rating by dlovan dlovan
"I had a wonderful experience here. Sima Omar was so helpful, professional, and friendly. She explained everything clearly and made the process very easy. Highly recommend this place"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Omar M

August 26, 2025

5  out of  5
rating by Omar M
"I had an excellent experience working with Sima! Very knowledgeable, patient, and took the time to explain all of my options in a way that was easy to understand. I truly felt like they had my best interests at heart. They responded quickly to my questions, provided clear guidance, and made the entire process stress-free. I highly recommend Sima to anyone looking for reliable, professional, and caring insurance service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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saji mohammad

August 25, 2025

5  out of  5
rating by saji mohammad
"كلمة شكر وامتنان للأخت الفاضلة سيما على الخدمة الرئعة والمساعدة"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Hannah Capuno

August 22, 2025

5  out of  5
rating by Hannah Capuno
"This State Farm branch is the best! I had the pleasure of working with Kandace Abbott. She is AMAZING, and she made our auto and home insurance process a walk in the park, getting us significant savings. Super friendly and knowledgeable, and always ready to tackle my questions. I highly recommend her to anyone looking for an insurance agency and agent that puts customers first."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Deena Gilbert

August 21, 2025

5  out of  5
rating by Deena Gilbert
"Kandace was very pleasant and professional to work with. Answered any and all questions I had and got back with me in a very timely manner. Would definitely recommend."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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يوسف ابو نادر

July 30, 2025

5  out of  5
rating by يوسف ابو نادر
"Best service and they are very respectful. Thank you. Special thanks to Sima"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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SARAA SRAA

July 29, 2025

5  out of  5
rating by SARAA SRAA
"شكرا كتير انسةSima شغلها كتير ممتازة"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Hussein Albader

July 18, 2025

5  out of  5
rating by Hussein Albader
"They are very friendly thanks Sima"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Barbara Calloway

June 25, 2025

5  out of  5
rating by Barbara Calloway
"I have been with this agency since the late 1980's for good reason. They are the best people to deal with and they have always taken care of our needs. We have life, home and auto with them. If you're looking for insurance and people who are there for you, look no further than Terrance Bailey and his staff. They always go the extra mile. You won't be sorry."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Karen Loyd

June 24, 2025

5  out of  5
rating by Karen Loyd
"Great people to work with! Friendly & helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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malband burhan84

May 12, 2025

5  out of  5
rating by malband burhan84
"Sima Omar did an outstanding job assisting me with my insurance needs! Her professionalism, knowledge, and excellent customer service skills made the entire process seamless."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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rozhan faisal abdullah

May 12, 2025

5  out of  5
rating by rozhan faisal abdullah
"5 stars! Sima at Terrence Bailey State Farm is amazing. She helped me with my insurance needs after moving from Boston. Quick, informative, friendly,and respectful. Highly recommend."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Clint Myers

May 6, 2025

5  out of  5
rating by Clint Myers
"Kandace was my Louisville agent recently. I up dated the policy on my truck. Her and I exchange a dozen phone calls on this day. Always answered each time. Answered all my questions quickly. Ultimately the fallow through on the whole encounter was top notch! Thanks again"
We responded:
"Clint, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Noel Schulman

May 5, 2025

5  out of  5
rating by Noel Schulman
"Terrence and his team are the best!"
We responded:
"Noel, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Harold Wagner

April 28, 2025

1  out of  5
rating by Harold Wagner
"Policy states no claims for 9 years but must be on the same vehicle for 9 years? How many people keep the same vehicle for 9 years. Looks like a huge loophole for the insurance companies. Thank you big insurance."
We responded:
"We regret to hear about your unfavorable experience. After reviewing our records, I confirmed that you are not a client of our agency. You were given incorrect information. If you have no at-fault accidents in 3, 6 or 9 years plus, you get the accident free discount. It is based on your policy not the car. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
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Loreen Saeed

April 8, 2025

5  out of  5
rating by Loreen Saeed
"I recently contacted Terrence Bailey State farm office for a quote, I was blown away by their exceptional customer service. I talked to A lovely lady Sima was knowledgeable, friendly, and went above and beyond to answer my questions. I would highly recommend to anyone looking for a hassle-free insurance experience.""
We responded:
"Thank you for your 5-star review! Sima is the BEST. My State Farm team and I are happy to be your good neighbor!"
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Karen Clark

March 24, 2025

5  out of  5
rating by Karen Clark
"I had called the office for insurance quotes on home and auto’s. Kandace provided good service and helped with all my needs. A very sweet young lady!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"